Account & Registration
ekplus8 registration takes less than 2 minutes. Go to the Register, fill in your full name as per your MyKad, an active Malaysian phone number, email address and a strong password (minimum 8 characters). Tick the terms agreement and 18+ age confirmation box, then click the register button. You will receive an OTP code via SMS — enter the code to verify your phone number and your account will be active immediately. There is no registration fee and no documents are required to open an account.
The minimum age to register and use the ekplus8 platform is 18 years old. This is a non-negotiable requirement under all circumstances. ekplus8 reserves the right to request proof of age such as a MyKad copy at any time, and any account found to have been registered by an underage individual will be closed immediately with all available balances returned to the original deposit method.
No. Each individual is only permitted to hold one ekplus8 account. Owning multiple accounts is a serious violation of ekplus8's terms and may result in the suspension or permanent closure of all associated accounts, including the forfeiture of any outstanding balances and winnings. If you are having trouble accessing your existing account, contact ekplus8 support for account recovery assistance instead of registering a new one.
Information you can update yourself via Account Settings includes your email address, password and notification preferences. Information that requires verification through the support team — such as your full name and registered phone number — must be submitted along with supporting documents to support@ekplus8.wine. This is a security measure to prevent unauthorised changes to account details. The verification process typically takes 1–3 business days.
To permanently close your ekplus8 account, contact our support team at support@ekplus8.wine with the subject line "Account Closure Request" and include your account number and reason for closure. Please ensure you withdraw all remaining balance before submitting your request. Closed accounts cannot be reopened. If your reason is related to a gambling problem, we encourage you to consider the self-exclusion option found in the Responsible Gaming as an alternative to permanent closure.
Deposit
ekplus8 accepts all major Malaysian payment methods: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow (transfer via QR code or phone number), and FPX via internet banking including Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, AmOnline, Public Bank and other Malaysian banks. All methods are processed securely with no processing fees charged to members.
The minimum deposit at ekplus8 is RM30 for all payment methods. There is no general maximum deposit limit, though some payment methods such as e-wallets carry their own per-transaction limits based on the respective e-wallet provider's policy. If you wish to deposit a larger amount, we recommend using FPX via internet banking, as its transaction limits are typically higher than those of e-wallets.
Deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow are typically credited within 1–5 minutes. Deposits via FPX internet banking take 5–15 minutes depending on your bank or e-wallet system's response time. If your deposit has not been credited after 30 minutes, first check that the transaction was successful on your e-wallet app or banking portal. If funds have been deducted from your account but have not yet been credited to ekplus8, contact our support team with a screenshot of the transaction receipt and payment reference number.
This can occur due to a temporary disruption in the payment system. In most cases, funds that were deducted but failed to be credited will be automatically returned to the original account within 1–3 business days. If the funds are not returned within that period, please contact the ekplus8 support team at support@ekplus8.wine with the following details: your ekplus8 account number, date and time of the transaction, amount in MYR, payment method used and the transaction reference number from your e-wallet app or bank. We will investigate and resolve the issue as quickly as possible.
Yes. ekplus8 offers a deposit limit feature that you can set yourself for daily, weekly or monthly limits in MYR via the Account Settings or Responsible Gaming section. Limits can be decreased immediately, but any request to increase a limit takes 7 days to take effect — this is an intentional safety feature to protect you from impulsive decisions. For more information on responsible gaming tools, visit the Responsible Gaming us.
Withdrawal
Log in to your ekplus8 account and go to the "Wallet" or "Withdrawal" section. Select your preferred withdrawal method — e-wallet or bank transfer. Enter the amount in RM you wish to withdraw along with your recipient account details. Confirm the request via the OTP sent to your registered phone number. Withdrawals to e-wallets such as Touch 'n Go, GrabPay and DuitNow are typically processed within 15 minutes. Withdrawals to a bank account via FPX typically take 1–3 hours on business days.
The minimum withdrawal amount at ekplus8 is RM50. There is no general maximum withdrawal limit for active members who have completed KYC verification. However, withdrawals exceeding RM10,000 in a single transaction may require additional verification from the ekplus8 security team before being processed — this is standard procedure to ensure the security of large transactions.
If your e-wallet withdrawal has not arrived after 1 hour, or your bank withdrawal has not arrived after 6 hours on business days, you are advised to contact ekplus8 support. Before doing so, double-check that the recipient account details you entered are correct — including the account number, account holder name, and bank. Withdrawals rejected due to incorrect information will be returned to your ekplus8 account within 1–2 business days. Have your withdrawal reference number on hand when contacting our support team to speed up the investigation.
KYC (Know Your Customer) verification at ekplus8 is required before your first withdrawal is processed. Documents typically required are a clear copy of your Malaysian MyKad (both sides) and a selfie holding your MyKad for verification. Documents can be submitted via the verification section in your ekplus8 account or by email to support@ekplus8.wine. The KYC review process is usually completed within 24 hours after all documents have been submitted. Once KYC is approved, all subsequent withdrawals will not require additional review except in certain situations, such as unusually large withdrawal amounts.
ekplus8 does not charge any processing fees for withdrawals. The full MYR amount you request will be credited to your receiving account. However, some banks or e-wallet providers may apply their own fees for receiving a transfer — this is outside ekplus8's control and depends on each payment provider's own policy. Please check the terms of your chosen payment method to understand any charges that may apply on their end.
Bonuses & Promotions
Eligible new ekplus8 members receive a 100% welcome deposit bonus of up to RM500 on their first deposit. This means if you deposit RM100, you will have RM200 to play with. This bonus can be used across all ekplus8 game categories including Sports Betting, slots, poker and Live Casino. The fair wagering requirement is clearly stated in the promotional terms — please check the Terms & Conditions before claiming. The welcome bonus can only be claimed once per account.
ekplus8's weekly cashback is calculated based on your net losses (total bets minus total winnings) over the weekly period from Monday to Sunday. Every Monday, 10% of the previous week's net losses is automatically credited to your ekplus8 account — no manual claiming required. This cashback has no maximum cap for active members. There are no additional wagering requirements on cashback — the credited amount can be withdrawn directly. For information on this week's latest promotions, check the Promotions section in your ekplus8 account after logging in.
The ekplus8 refer-a-friend programme gives you an MYR 50 bonus for every friend you invite to register using your referral code, once that friend makes a qualifying first deposit. Your unique referral code can be found in the "Profile" or "Referral" section of your ekplus8 account after logging in. There is no limit on how many friends you can refer — the more friends you invite, the more bonuses you earn. Referral bonuses are credited to your account automatically within 24 hours after your friend's first deposit is confirmed.
The wagering requirement is the total amount you need to bet before bonus funds can be converted into withdrawable cash. For example, if you receive a RM100 bonus with a 20x wagering requirement, you must place a total of RM2,000 in bets before that bonus can be withdrawn. Each ekplus8 promotion has its own wagering requirement, explicitly stated in the terms of each promotion. Always read the promotional terms carefully before claiming any bonus. Wagering on different games may contribute to the requirement at different rates — check the terms for specific details.
Yes, most ekplus8 bonuses have a validity period stated in the respective promotional terms, generally ranging from 7 to 30 days depending on the bonus type. If the wagering requirement is not completed within that period, any remaining bonus balance will be automatically forfeited. To make sure you never miss out, check the "Active Bonuses" section in your ekplus8 account, which displays the balance and expiry date of all your currently active bonuses. If you need further clarification on a specific bonus, contact ekplus8 support via live chat.
Betting & Gaming
ekplus8 offers more than 30 sports, including: Football (Malaysia Super League, EPL, La Liga, Bundesliga, Serie A, Champions League, Malaysia FA Cup and more), Badminton (BWF World Tour, Thomas & Uber Cup, All England), Tennis (Grand Slam, ATP, WTA), Basketball (NBA, FIBA), E-Sports (MPL Malaysia, Dota 2, CS2, Mobile Legends), Virtual Sports (24/7 match simulation), Boxing, Golf, Formula 1, Rugby and much more. Live markets are available for most major matches, with odds updated in real time.
ekplus8 offers a wide range of betting markets for every match, including: 1X2 (home win/draw/away win), Asian Handicap (with goal handicap), Over/Under (total goals or points), Both Teams to Score (BTTS), European Handicap, Correct Score, First/Last Goalscorer, Half Time/Full Time and in-play markets such as next goal, penalty, and red card. The number of markets available depends on the match — major leagues like the EPL and Liga Super Malaysia typically offer more than 50 different markets per game.
ekplus8 features slots from internationally accredited providers including Pragmatic Play, NetEnt, Microgaming, Playtech, Habanero and PG Soft. To browse games, log in to your ekplus8 account and go to the "Slot Games" section, or visit the Slots page. You can filter by provider, RTP (return to player rate), minimum bet limit or game theme. All slot games can be tried in free demo mode before playing with real money — a great way to get familiar with the mechanics of a new game before wagering your MYR.
ekplus8 offers a variety of poker variants including Texas Hold'em (most popular in Malaysia), Omaha and Short Deck Hold'em. Tables are available across a range of limits — from micro-stakes for new players looking to learn, to low and mid-stakes for casual players, through to high-stakes for experienced players. MTT (Multi-Table Tournament) and Sit & Go tables are also available at selected times. Visit the Poker us to view upcoming table schedules and tournaments. All ekplus8 poker tables use a random number generator (RNG) independently verified by a third party.
ekplus8's live casino streams games around the clock 24/7 with professional dealers from certified studios. Available games include Baccarat (multiple variations including Speed Baccarat and Squeeze Baccarat), European & American Roulette, Blackjack (multiple tables with varying limits), Sic Bo, Dragon Tiger, Andar Bahar and Game Show (such as Dream Catcher and Deal or No Deal Live). All games are accessible from a desktop or mobile device with a stable internet connection. HD video quality ensures an immersive experience that feels just like being in a real casino.
To place an e-sports bet on ekplus8, log in to your account and go to the E-Sports in the navigation menu. Select the title you are interested in — MPL Malaysia Season, Mobile Legends: Bang Bang, Dota 2 The International, CS2 Major, Valorant Champions Tour, or any other ongoing esports league. Available markets include match winner, map handicap, total kills, tournament winner, and more. ekplus8 esports odds are updated in real time during matches for live betting markets. The minimum bet for esports is the same as for conventional sports.
Security
ekplus8 uses TLS 1.3 encryption with 256-bit SSL keys for all communication between your device and our servers — the same standard used by world-class banking institutions. Your personal data is handled in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). Passwords are stored in a hashed format that cannot be read by anyone, including ekplus8 staff. Our security monitoring system operates 24/7 to detect and respond to any threats to your account. We do not sell or share members' personal information with third parties for marketing purposes.
To enable 2FA on ekplus8, log in to your account and go to "Account Settings", then select "Security". Click "Enable Two-Factor Authentication" and follow the on-screen instructions. You will be asked to verify your registered phone number with an OTP code. Once 2FA is active, every time you log in from a new device or unrecognised location, an additional OTP code will be sent to your phone as an extra layer of security. We strongly encourage all ekplus8 members to enable 2FA — it is the simplest and most effective way to protect your account from unauthorised access.
If you suspect your ekplus8 account has been accessed without your authorisation, act immediately: (1) Try logging in and change your password right away if you still have access. (2) If your password has already been changed by an unauthorised party, contact ekplus8 support via live chat or email our emergency address at support@ekplus8.wine with the subject line "ACCOUNT COMPROMISED — URGENT ASSISTANCE NEEDED". (3) Provide sufficient identity verification details so our team can confirm account ownership as quickly as possible. (4) The ekplus8 team will temporarily suspend your account pending investigation and help you regain access safely. Do not delay — the sooner you act, the more we can do to protect your balance.
Go to the Log In ekplus8 and click the "Forgot password?" link below the form. Enter the Malaysian phone number registered to your account. Within 60 seconds, a 6-digit OTP code will be sent to that number via SMS. Enter the code to verify your identity, then set a new strong password (minimum 8 characters; a mix of uppercase, lowercase, numbers and symbols is recommended). The new password takes effect immediately. If you no longer have access to your registered phone number, contact support@ekplus8.wine with additional identity verification details for manual account recovery.